FAQ
jita live FAQ — Answers to all questions about deposits, withdrawals and your account
The most common questions that come up when using jita live — depositing money, withdrawals, age limits, responsible gaming and device issues — all with detailed answers, organized on this page. Useful for new players and regular members alike.
Minimum deposit ৳500
Withdrawal 10–45 minutes
24/7 live support
The questions and answers on this FAQ page are organized around four main topics: how to deposit money, withdrawal-related matters, limits and controls (including age limits and responsible gaming), and device and technical issue solutions. If you cannot find an answer to your question, log in to jita live and contact us directly via live chat.
How to deposit money
The minimum deposit at jita live is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, Upay or bank transfer, you can start with ৳500 through any of them.
Slot games or live casino, the same limit applies to any category.
Yes, Nagad is one of the active deposit methods at jita live. After logging into your account, go to the deposit option and select Nagad. Send money from Nagad to the number shown, then submit the form with your transaction ID. The minimum deposit is ৳500.
jita live currently supports five methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can use major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank.
Cryptocurrency is not accepted at this time.
jita live does not charge any fee on deposits. However, your mobile wallet or bank may apply its own service charge — that is governed by the respective provider's policy, not by jita live.
jita live offers a 150% bonus on your first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 adds ৳1,500 in bonus, bringing your balance to ৳2,500. Before withdrawing the bonus, you must wager the bonus amount 25 times (৳1,500 × 25 = ৳37,500). Full terms are available on the Terms and Conditions page.
First, copy the transaction ID (TxID) from the bKash app and make sure you entered it correctly in the jita live deposit form. If your balance still has not been credited after some time, contact live chat with the transaction ID — the 24/7 support team will resolve it quickly.
Withdrawal questions
Withdrawal requests at jita live are generally processed within 10 to 45 minutes. This timeframe applies to all mobile wallets — bKash, Nagad, Rocket and Upay. Bank transfers may take slightly longer.
The support team remains active even at night and on holidays.
Yes, jita live requires that you use a mobile wallet or bank account registered in your own name for withdrawals. Requests to send money to someone else's wallet are not accepted. This is mandatory for fraud prevention and security.
The minimum withdrawal at jita live is ৳1,000. This is the same across all methods — bKash, Nagad, Rocket, Upay and bank transfer. The system will not accept a withdrawal request below ৳1,000, so please check your balance before submitting a request.
"Pending" means the request is being processed. It is usually resolved within 45 minutes. If it takes longer, contact live chat with your withdrawal ID or transaction reference. Sending multiple requests can slow down processing, so submit one request and wait.
You must meet the wagering requirement before withdrawing bonus winnings. For the welcome bonus, you must wager the bonus amount 25 times — for example: depositing ৳10,800 gives you a ৳8,000 bonus, and the wagering requirement is ৳8,000 × 25 = ৳2,00,000. Once the requirement is met, you can withdraw normally.
Yes, Rocket is one of the approved withdrawal methods at jita live. Go to the withdrawal section, select Rocket, enter the amount and your Rocket number. Make sure the number is registered in your name. After submitting the request, the money usually arrives within 10–45 minutes.
Limits and controls
The minimum age to participate at jita live is 21. Identity verification may be required when opening an account or before a withdrawal. Anyone under 21 is strictly prohibited from creating or using an account. This is a mandatory rule to protect players.
As part of responsible gaming at jita live, players can request to set their own deposit limits. Speak to the support team via live chat or let them know by email. Keeping your budget under control is an important part of healthy gaming.
Yes. If you feel you need a break for a while, let the jita live support team know. During a cooling-off period, your account is temporarily suspended. You can also request a self-exclusion for a longer break. Details are available on the Responsible Gaming page.
Some warning signs are: playing beyond your budget, repeatedly playing to recover losses, losing focus on family or work, and being unable to stop playing. If you notice these signs, inform the jita live support team or seek professional help. Use the responsible gaming tools available.
jita live is familiar with trusted responsible gaming organisations and encourages players to reach out to them. If you feel you are losing control, talk to your family, find a professional counsellor, or inform our support team — we will help point you in the right direction.
When you request self-exclusion, the jita live support team will review your account. Any available balance (any amount free of bonus) will be offered for withdrawal. Bonus balances are generally cancelled. Contact support for full details on the process.
Device and technical issues
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data, select "Cached images and files" and "Cookies", then click Clear. After that, reload the page. If the problem persists, try a different browser or incognito mode.
Yes, jita live works fully on mobile browsers. You can access it via Chrome, Firefox or Safari on both Android and iOS phones and enjoy slots, live casino or cricket betting. A separate app is not required for a complete experience.
On Android, open the site in Chrome, tap the three-dot menu and select "Add to Home screen". On iOS, open the site in Safari, tap the Share button at the bottom and select "Add to Home Screen". This creates a shortcut icon that works just like an app.
Yes, jita live has both an Android (APK) and iOS app. They are available through official channels. For more information about the app, visit the jita live App page or ask the support team.
When a connection drops, the game session is saved on the server. In most games you can return to your previous position once you reconnect. For sports bets, any bet confirmed before the disconnection remains valid. If you notice any discrepancy, let live chat know.
jita live works on most modern browsers and Android 6.0 or higher. If you have trouble on an older phone, update your browser and clear the cache. Regular slot games run well on lower RAM compared to graphics-heavy live casino games.
Have more questions? Talk to us directly
If you did not find your answer in this FAQ, the jita live support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us via live chat or email — you will usually get a response within a few minutes.
Live chat
Tap the chat icon in the bottom-right corner of any page on the site. Ask in Bengali, get your answer in Bengali.
Email support
To report a detailed issue, email us at: [email protected] — monitored 24/7.