jita live Privacy Policy

Introduction and Applicability

jita live is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all jita live services — including the website, mobile applications, and other digital channels. When you register for, log in to, or use our services, you automatically agree to the terms of this Policy.

This Policy complements our Terms and Conditions and should be read alongside them. Both documents together form the legal basis of your relationship with our platform.

This Policy applies only to individuals aged 21 (twenty-one) years or older. We do not knowingly collect information from minors. If we confirm that a user is under 21 years of age, their account and associated data will be deleted.

What Types of Information We Collect

jita live collects several types of information to provide its services. These can be grouped into two main categories:

2.1 Information You Provide Directly

Information you give us yourself, such as:

• Full name, date of birth, and national ID number (for account verification)
• Mobile number and email address
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Login credentials (username and password, stored in encrypted form)
• Information shared when contacting support

2.2 Automatically Collected Information

When you use our site or app, some information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login times, page views, and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Gaming activity — bet amounts, win/loss history, transaction records

Purpose of Using Information

jita live uses collected information for the following purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Determining eligibility for bonuses and promotional offers
• Determining VIP levels and managing weekly cashback

3.2 Security and Prevention

• Detecting fraud, money laundering, and suspicious activity
• Preventing multiple accounts or bonus abuse
• Ensuring the security of account access

3.3 Support and Communication

• Providing customer support via 24/7 live chat and email
• Sending important service-related notifications
• Sending promotional messages subject to your consent

3.4 Service Improvement

• Analyzing and improving platform performance
• Planning new features and services
• Personalizing the user experience

Data Storage and Security

jita live gives the highest priority to the security of your personal information. We apply industry-standard technical and administrative safeguards:

• SSL (Secure Sockets Layer) encryption is used for all data transfers
• Sensitive data such as passwords and payment details are stored on servers in encrypted form
• Server access is strictly controlled and only authorized staff can access the necessary data
• Regular security audits are conducted

Your account data is retained while the account is active. Even after an account is closed, some data may be kept for a specified period to meet legal or regulatory requirements.

Although we take the highest security measures, no data transfer over the internet is entirely risk-free. We therefore ask you to keep your password confidential and not share it with anyone.

Sharing Information with Third Parties

jita live does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following cases as required to operate the service:

5.1 Service Provider Partners

Trusted third parties who assist with payment processing (bKash, Nagad, Rocket, Upay, or banks), technical support, and fraud prevention may have access to limited information. These partners are permitted to use data only for the specific tasks assigned to them.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the minimum information required.

5.3 Business Changes

In the event of a business merger or acquisition, user data may be transferred. If such a change occurs, we will notify you in advance.

Cookies and Tracking Technologies

jita live uses cookies and similar technologies on its website and app. These are small text files stored on your device that improve your experience using the service.

6.1 Essential Cookies

These cookies are necessary for maintaining login status, managing sessions, and ensuring security. Without them, the platform will not function properly.

6.2 Analytical Cookies

Information about which pages are used most, how long users stay, and where issues occur is collected and used to improve the service.

6.3 Cookie Controls

Most browsers have the option to disable or delete cookies. However, disabling essential cookies may cause some platform features to stop working.

Your Rights

As a jita live user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your data, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may ask us to restrict the processing of your data.
• Right to Opt Out of Promotional Communications: You may stop marketing messages at any time.

To exercise these rights, contact our support team. We provide assistance in Bangla and English 24 hours a day.

Responsible Gaming and Use of Information

We use information about your gaming activity responsibly. We may analyze betting patterns to identify potentially problematic gaming behavior and provide support proactively when needed. Our Responsible Gaming page has detailed information — how you can set your own limits and where to find support.

For gaming limits, self-exclusion, or account suspension, we retain relevant information to carry out your request — this is for your protection.

Protection of Minors

jita live's services are for individuals aged 21 (twenty-one) years or older only. We do not knowingly collect information from minors. Age is verified at the time of account registration.

If a parent or guardian believes their minor child has opened an account on our platform, please notify our support team immediately. That account and all associated data will be deleted.

Policy Changes

jita live reserves the right to update this Privacy Policy as needed. When changes are made, the effective date at the top of this page will be updated. For significant changes, notice will be given via the registered email or a notification on the platform.

Continued use of the service after changes have been made will be considered acceptance of the updated policy. We therefore encourage you to check this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available 24 hours a day, 7 days a week in Bangla and English.

• Live Chat: Start directly from any page on the site
• Email: [email protected]

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions — many common questions are answered there.